Shipping policy
Thank you for shopping with SmartCasa.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times may vary depending on your location:
- Europe: 5–12 business days
- United States: 7–15 business days
- International Orders: 7–20 business days
Please note that delivery times are estimates and may occasionally be affected by customs delays, holidays, weather conditions, or high shipping demand.
Shipping Costs
Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
After your order is shipped, you will receive a tracking number by email so you can monitor your shipment status at any time.
Delayed or Lost Packages
If your package is delayed or appears lost in transit, please contact us at:
elhouariimrane17@gmail.com
We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Damaged Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will review the case and provide a suitable solution, including a replacement or full refund if applicable.
Contact Us
For any shipping-related questions, please contact us at:
elhouariimrane17@gmail.com